Here at The Touring Network (Highlands & Islands) we take your privacy seriously.
We want to make sure that you understand what data we collect about you, how we use it, and where we store it, when you engage with The Touring Network and the services we provide.
WHAT WE COLLECT
When you register for an event, sign up to our mailing list, apply for an opportunity, or submit an enquiry to The Touring Network, either via our website or via a third party provider, we collect the personal information that you provide to us in the online form. This may include your name, email address, phone number, address, and organisation name.
When you join The Touring Network and engage with our services, we collect the personal information that you provide to us, for example your name, email address, phone number, address and organisation name, along with any other information that you choose to share with us in connection with your membership.
HOW WE USE IT
We use the information we collect in a number of ways, including:
- to keep you informed of our relevant services, as well as opportunities and events taking place across the Network
- to process transactions
- to respond to enquiries
- to monitor engagement and interactions with our services
- for any other purposes about which we notify members and users.
The information we collect from our website via cookies is used to:
- analyse visitors use of our website
- improve our website and make sure the content is relevant and the usability is effective.
Newsletters & Promotional Emails
We use Mailchimp, a third party provider, to send our member newsletters, occasional promotional e-flyers, and monthly What’s On guide to subscribers of our newsletter mailing list.
We use Eventbrite, a third party provider, to manage our events.
Membership Sign Up and Application Forms
We use Typeform, a third party provider, to create and collect form submissions for new members, job applications, and other opportunities that require an application form to be completed.
We also use JotForm, a third party provider, to create and collect form submissions.
We use GoCardless, a third party provider, to process and collect recurring direct debit payments for membership fees and other service-related payments.
WHERE WE STORE IT
We use Podio, a third party provider, for our customer relationship management (CRM) system. This secure cloud-based system is where we store your personal data, and monitor your engagement and interactions with our services.
We use Box, a third party provider, for our file-storage system, which is a secure cloud-based system.
HOW WE SHARE IT
We do not sell your Personal Information to anyone under any circumstances.
Where there are legitimate interests, we may share your personal data with our members.
For example, if we are managing online ticket sales on behalf of a member and they need access to the names and contact details of ticket buyers; or where we are are running an event and the sharing of delegate contact details is beneficial to all attendees.
We will always make sure that you are aware at the time of providing your personal information, if this is the case.
HOW TO CHANGE YOUR PREFERENCES
You can opt-out of receiving newsletters and promotional communications from us at any time by clicking on the Unsubscribe or the Update Profile link in the email communications we send via mailchimp.
If you are a member of The Touring Network, or are engaged with any of our services, we may continue to contact you with non-promotional communications related to your membership and/or the services we provided you.
If you have any questions or concerns regarding our privacy policies, or if you would like to change your preferences directly with us, please send a detailed email to firstname.lastname@example.org.
You can also contact us by post at The Touring Network, c/o 67a Castle Street, Inverness, IV2 3DU, or by phone on 01463 231328.
HOW TO MAKE A COMPLAINT
If you want to make a complaint about the way we have handled your personal information, you can contact the Information Commissioner’s Office which oversees data protection law – .
The Touring Network (Highlands & Islands)
Company Registration Number: SC214546. Charity Number: SC030983